#consumer rights
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Buy Now Pay Later rules to bring refunds and rejections
Consumers should be better protected as Buy Now Pay Later lenders now require authorisation to operate.
July 14, 2026Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
July 8, 2026United Airlines must face lawsuit over 'window seats' that lack windows - Reuters
United Airlines must face lawsuit over 'window seats' that lack windows Reuters
July 6, 2026Shoppers hit by hidden fees
Shoppers hit by hidden fees
July 6, 2026Car finance compensation payments delayed until next year
Millions could be entitled to compensation as a result of commission arrangements between lenders and dealers.
July 2, 2026PlayStation will stop releasing games on discs in 2028
The firm said future games would still be sold in shops, but they would come with a digital code only.
July 1, 2026Refunds: Hidden Tricks
Struggling to get a refund? Consumer journalist Rebecca Wilcox shares some tips.
July 1, 2026Why GTA 6 will launch without a disc - and what it means for gamers
Music and films are now largely digital-only - does the lack of a disc for GTA 6 mean gaming is going the same way?
June 26, 2026Ryanair says it will reluctantly let parents sit next to children for free
The airline had typically charged adults a fee of £8 each way to sit with their young children.
June 25, 2026Millions of iCloud users could claim share of £3bn after Apple case given UK green light
Apple rejected the suggestion its practices are anti-competitive, saying many customers rely on third-party alternatives.
June 22, 2026Do you want to know the secret to haggling with call centres?
Martin Lewis explains how your TV, phone, breakdown cover, insurance and more could be cheaper!
June 19, 2026Britain’s banks see fraud cases spike after refund rules take effect - Reuters
Britain’s banks see fraud cases spike after refund rules take effect Reuters
June 14, 2026Have you been mis-sold car finance?
Martin Lewis has advice for those who have or who are planning to put in a car finance mis-selling claim.
June 12, 2026Ryanair investigated over charging parents to sit with children
The UK's competition regulator is investigating the airline over charges it imposes on parents to sit next to their child.
June 11, 2026Bill debt soars but many don't know help is available
The majority of billpayers are unaware of special tariffs for water and broadband, the spending watchdog says.
June 9, 2026The gamers taking on the industry to stop it switching off games
Stop Killing Games is challenging the idea publishers can shut down a game without making sure it's still playable.
June 6, 2026India sets standard pack sizes for cooking oils to help shoppers compare prices - Reuters
India sets standard pack sizes for cooking oils to help shoppers compare prices Reuters
June 6, 2026New York passes bill banning prices based on personal data - Reuters
New York passes bill banning prices based on personal data Reuters
June 5, 2026Shrinking Milka chocolate bar tricked consumers, says German court
A court in Bremen has found the manufacturer of the classic Alpine Milk chocolate bar guilty of "shrinkflation".
May 13, 2026'Vodafone sold us a dream - the reality was something different'
Two women from Lincolnshire are among 62 former franchisees taking the phone company to court.
May 5, 2026Related Pages (20)
Buy Now Pay Later rules to bring refunds and rejections
Shoppers using Buy Now Pay Later (BNPL) services have stronger rights but some will be refused loans, as new rules come into effect. From Wednesday, BNPL lenders must have regulator approval to opera
Virgin Media fined £28m for preventing customers from cancelling contracts
Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. It said millions of phone calls from customers were "likely mishandled" over nearly a three
Shoppers hit by hidden fees
Hidden fees at the checkout? The CMA is cracking down on unclear online pricing. BBC Money Box's Dan Whitworth explains how to spot extra charges before you buy, and whether you could be entitled to
Car finance compensation payments delayed until next year
Millions of drivers who were mis-sold car finance agreements must wait until at least 2027 to receive compensation, regulators have announced. Average payments of about £829 are expected under the ru
PlayStation will stop releasing games on discs in 2028
The PlayStation 5 released in two variants - one with a disc drive (pictured) and one without New PlayStation games will no longer be released on discs from January 2028, the gaming giant has announc
Refunds: Hidden Tricks
Struggling to get a refund? Rebecca Wilcox reveals the tricks some companies use to avoid paying up, from giving you the runaround to making the process so complicated you give up. Plus, how to use y
Why GTA 6 will launch without a disc - and what it means for gamers
Rockstar revealed that the price of GTA 6 will be £70 for a standard edition and £90 for its more premium edition Once, video games came with lots of physical goodies, such as guides, maps and manual
Ryanair says it will reluctantly not charge parents to sit next to children
Ryanair has changed its family seating policy to allow parents to sit next to their young children without paying a seat reservation fee, after an investigation was opened. Adults travelling with chi
Millions in UK could claim share of £3bn after Apple case given green light
A class action lawsuit which could entitle millions in the UK to a share of a £3bn claim against Apple is set to proceed to trial. Consumer group Which? has accused the tech giant of "trapping" users
Do you want to know the secret to haggling with call centres?
Listen to the full episode on BBC Sounds.
Monzo wrongly denied refunds to thousands of fraud and scam victims
Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behind Monzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.
FCA Pulls Over 1,000 Car Finance Ads as 28,000 Consumers Exit Contracts Free
Community Trust ScoreVerified Britain’s financial watchdog is done playing nice. The Financial Conduct Authority has pulled or amended more than 1,000 misleading car finance promotions since January
FCA car finance compensation: Legal challenges delay payments for drivers
The City watchdog has said legal challenges to the redress scheme mean drivers are unlikely to receive compensation until 2027 at the earliest. When you purchase through links on our site, we may ear
Ryanair investigated over charging parents to sit with children
Ryanair is being investigated by the UK's competition watchdog over charges it imposes on parents to sit next to their child on flights. The Competition and Markets Authority (CMA) said it was lookin
Bill debt soars but many don't know help is available
Billions of pounds are owed to water, broadband, and energy companies by customers - the majority of whom are unaware that support is available. More than £7bn in bills and charges was owed by March
The gamers taking on the industry to stop it switching off games
Can a company take away something you've already paid for? In the world of online video games, some already do. Publishers can decide to switch off a game's servers, often leaving it effectively unpl
New York state lawmakers pass bill targeting surveillance pricing
In the twilight hours of this year's legislative session, the New York state Legislature passed a bill that aims to prohibit surveillance pricing. The One Fair Price Act, which passed both chambers in
New York passes bill banning prices based on personal data
Published on 06/05/2026 at 01:27 pm EDT - Modified on 06/05/2026 at 06:29 pm EDT June 5 (Reuters) - New York state lawmakers on Thursday passed a ban on
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Key social issues identified in charity report
Figures show the three highest-ranking issues for clients of Citizens Advice Guernsey (CAG) remained the same last year as 2024, although in a different order. Problems with employment contract terms